This interactive presentation will help reduce fair housing complaints by providing an enhanced understanding of effectively communicating with residents while providing good customer service. Participants will increase their awareness of Federal Fair Housing Laws while identifying strategies on developing safe relationships with residents. Learn how to: Recognize the difference between good and bad customer service traits. Identify and utilize effective communication skills. Enhance (more…)

Stress is a natural and manageable part of life. Constant demands of professional and personal lives can lead to stress overload. The past few years have increased our stress levels both at work and at home. Today, it is even more important to make sure we engage in work-life balance. This presentation will examine the (more…)

Pets often fill an important emotional and social role, particularly for seniors who live alone or may not have regular visitors. Losing a pet can feel like losing a close family member or friend. For many seniors, pets provide companionship, purpose, and emotional stability, so losing a pet can profoundly affect their well-being.  Understanding the (more…)

Kimball, Tirey & St. John’s fair housing training is a course covering both California and federal fair housing laws. It is a must for maintenance personnel, technicians, porters and groundskeepers on residential rental property in California. Some of the key issues include the California and federal protected classes, disability requests relating to parking and assistance (more…)